Cootradecun · Credit union
85% of requests resolved with no human intervention
An agent handles members’ requests over WhatsApp and email, and passes the case to a person only when it needs human judgment.
01The challenge
The team answered every request by hand. Each case went through at least two people, and finding the information across Drive, Excel and email took longer than the decision itself.
02What we did
An agent that recognises which area each request belongs to (collections, loans, housing, payroll) and answers with that area’s information. When a case calls for it, it hands over to a person without losing the thread.
03The result
85% of requests are resolved with no human intervention. The team spends its time on the cases that do need judgment, and every answer is recorded for audit.
The layer behind this case
Layer 02OperationalAgents that run workflows end to end.
Next step
From diagnostic to productionin 30 days.
Half an hour on your operation, and a map of where an agent can already work.
The first 30-minute call is free.